Guidelines established September 2022
In order to request a refund, the Fort Erie Arts Council (FEAC) must receive a written request via email to email@example.com. Requests that are submitted to the instructor, via social media, another communication platform and/or to other email addresses will NOT be considered.
Requests received 7 days or more prior to the course start date will be eligible for a full refund. Please note that the refund can take up to three weeks to process.
Requests received 6 days or less prior to the course start date will not be eligible for a refund. Class sizes are small and trying to fill the spot will be difficult. The exception to this “6 days” refund request would be if there is a waitlist for this course and we can fill your spot, only then will a refund be provided.
If you are unable to attend one of the scheduled dates, there will be no make-up class, student substitution (sending in a friend to attend) or class carry-over to another course. It is your commitment to attend the course in its entirety when you register for the course.
If we are required to cancel the entire course due to an emergency (eg: instructor availability, technical issues or Covid lockdown), every effort will be made to reschedule it. Prior to the rescheduled course start date, the student may choose to attend the rescheduled course, or request 100% of the course fee be refunded,
If we are required to cancel a CLASS due to an emergency (eg: instructor availability, technical issues or Covid lockdown), every effort will be made to reschedule it. Prior to the rescheduled class date, the student may choose to attend the rescheduled class, or request that portion of the class fee be refunded.
If there has been an emergency, please reach out to us immediately and we will discuss your options on an individual basis.
We thank you in advance for respecting our refund cancellation policy.
Please feel free to email us at any time with questions to firstname.lastname@example.org.